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A patient-facing app that allows patients to find the quickest, most suitable location for minor emergencies and pharmacies, based on live waiting time and travel information.

Why SHREWD WaitLess

SHREWD WaitLess is Transforming Systems’ urgent care app for patients, for NHS 111 and Ambulance Call Handlers. It shows the quickest, most suitable location to access treatment for minor emergencies, based on real-time waiting time and live traffic and travel information within a geographic region.

Local health economies can offer WaitLess to patients to reduce pressure on overstretched departments, and divert demand to departments with capacity. By putting live information into patients’ hands, WaitLess enables them to make the best use of available services. This helps both the patient, via a shortened wait time, and the local health economy, by distributing demand across departments and locations.

WaitLess presents combined live waiting time for MIUs, UTCs, WICs and EDs, alongside indicative travel time information, based on the app user’s location. All the patient needs to do is download the app.

We have recently updated WaitLess with the addition of pharmacies, including a directory of services provided at each facility, as well as opening times and restrictions. Patients now have even more choice and information about what is available to them locally.

Key features

Displays live waiting times across a whole local health economy.

Combines wait time with indicative travel times, based on the user’s location.

Patients can view wait times for MIUs, UTCs, WICs and EDs.

Works across smartphone and tablet.

Web app designed for NHS 111 and Ambulance Call Handlers specifically.

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